Terms, cancellations and refunds

Who we are. eServices.World Club is an invite-only ultra luxury travel concierge club and a brand of a registered Indian company. The company's full name, address and GSTIN appear on every invoice.

What we do. We plan and book travel and experiences for members and clients with airlines, charter operators, hotels, rail, cruise lines and other suppliers. Each booking also follows the supplier's own rules on changes, cancellations and refunds.

Invite-only club. Altair is open to apply. Zenith and Constellation are offered only with an invitation code, a referral from a member, or after the club evaluates the applicant's profile. A valid invitation code is personal, may be used only as many times as stated, and expires on the date given. Every application is reviewed and the applicant is called before payment details are sent, and the club may decline a request without giving reasons. Companies may hold any membership for named leaders. A membership runs for 1, 2 or 3 years from the date payment is confirmed. Member and wholesale rates are available only with an active membership. Prices are shown before GST; customers in India pay 18% GST, and businesses can claim input tax credit with their GSTIN on the invoice. Prices in currencies other than INR and USD are set from our US dollar prices and shown before any local taxes.

Memberships are non-refundable. All membership, booking and service fees are final. A membership stays active until the end of its term.

Booking windows. Each membership has a firm booking window: Altair members (and invited guests) request at least 15 days before the travel date, Zenith members at least 8 days before, and Constellation members up to the day of travel, subject to availability. Requests closer to travel than the membership allows are not accepted. Bookings also follow the date each supplier opens bookings (for example 60 days for IRCTC). Short-notice fares usually cost more; the full price is confirmed before we book.

Booking cancellations. Flights, hotels and other bookings follow each supplier's own cancellation rules, shared before you book. If a supplier returns money for a cancelled booking, we pass that amount on to you, less the supplier's charges and our service fee, usually within 7 to 14 working days of receiving it. Our own fees are not refunded.

Partner fees. Travel Partner and Premier Partner are offered by invitation or application and reviewed first. After approval we sign a written agreement and invoice the yearly fee before onboarding. Yearly fees are not refundable once the term starts.

Your concierge. We act as your booking agent. The airline, charter operator, hotel, rail operator, cruise line or car company provides the service under its own conditions and is responsible for it. Private jet and helicopter charters are arranged only through operators licensed in their country.

Your responsibilities. Names must match passports or ID exactly. You are responsible for valid passports (usually 6 months beyond travel), visas, health and entry rules, and for reaching the airport, station or port on time. We strongly recommend travel insurance.

Events outside our control. We are not liable for delays, cancellations or changes caused by suppliers, weather, strikes, government action, health emergencies or other events outside our control, and our liability for any booking is limited to the service fee paid to us for it.

Visa help. We help you prepare and submit visa applications. Decisions are made only by embassies and consulates; we do not guarantee any visa.

Payments. No payment is taken on this website. After an application is approved, the club sends payment details privately by email from concierge [at] eservices.world. Pay only to the accounts named in that email. We never ask for card PINs or OTPs.

Medical travel and the Private Office. We arrange travel, appointments and paperwork; we do not give medical, legal, tax or immigration advice. Hospitals and doctors decide medical care, and licensed professionals do all legal, tax and immigration work. No visa, residency or citizenship outcome is guaranteed.

Complaints and law. Write to concierge [at] eservices.world with your reference; we reply within 2 working days and resolve most matters within 15 days. These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction. Customers outside India keep any rights their local consumer laws give them.